GENERAL + ACCOUNT
We can be reached via email anytime at email@example.com or by phone via the following:
(562) 408-4971 Monday - Friday 9am to 5pm EST
If you’d like to join our mailing list, please subscribe through the footer on any page.
No longer want to receive our emails? Safely unsubscribe via the link in any recent email.
If you've joined our email list but aren’t receiving emails, or if you’re simply having trouble reaching us, we’re so sorry. Your email provider may be accidentally marking the messages as spam, which can be prevented by adjusting your email settings (see instructions for Gmail and Yahoo). If that’s not the issue, email us at firstname.lastname@example.org and we’ll be happy to help you troubleshoot
An item marked as Pre-Order means that you can pre-order the item now, and it will be shipped by the estimated date noted on both the product page and when you add the item to your cart. Please note that we charge at the time of purchase to guarantee inventory (and to minimize waste!).
In many cases we are able to re-stock our most popular items — simply select the size and/or color you'd like and submit your email address to the Waitlist. If the item comes back, we'll send a one-time email notifying you that it's back in stock. Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you'll receive it.
If an item is marked as Final Sale (on the product page and in your cart), it cannot be returned or exchanged after purchase.
We cannot issue a store credit or refund for any returned Final Sale items. If you have any questions, don't hesitate to reach out to us via email at email@example.com.
We are unable to apply promotional codes to orders after they have been placed.
At this time, our system only accepts one code for each order and will default to the last code entered.
Complimentary shipping for U.S.-based customers on orders over $100.
Orders are shipped via Fedex, and typically arrive within 3 - 5 business days depending on your location. Kindly allow 24 hours for order processing. Please note that we do not ship on weekends or holidays.
*PO Box Orders ship via USPS
Detailed shipping information can be found on our Shipping page
For expedited shipping, orders placed via Fedex Express before 12:00PM PST (Monday-Friday) ship out the same day and will arrive in 1 - 3 days (depending on your location), excluding holidays and weekends.
Please see the Fedex service map for more information: https://www.fedex.com/grd/maps/MapEntry.do
We do not ship internationally at this time.
We accept exchanges and returns received within 14 days of delivery. Exchanges and returns for store credit are free, or we can refund your original form of payment less $10.95 return shipping costs. Returns must be in new, unworn condition, with its original packaging, My Anorak hang tags etc. intact. Please view our Returns Portal for futher details.
*Excludes FINAL SALE items. Items marked as Final Sale cannot be returned for refund.
*For any orders over $1,000 customer pays return shipping
If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock. Then visit our Returns Center and follow the form until you can select Return to be emailed your return shipping label. Once we receive your return, we will process a full refund to your original payment method
At this time, we cannot accept returns or process refunds outside of our 30-day return window.
Our warehouse will process your refund within 5 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.
Please visit our Returns Center on our website and follow the instructions
to initiate your domestic return. You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at firstname.lastname@example.org