Returns & Exchanges

MY ANORAK CUSTOMER SERVICE

Mon–Fri 10am–6pm Eastern Time

customercare@myanorak.com

(562) 408-4971

 

RETURNS + EXCHANGES

What is your return policy?

 

We accept exchanges and returns received within 14 days of delivery.  Exchanges and returns for store credit are free, or we can refund your original form of payment less $7.95 return shipping costs. Returns must be in new, unworn condition, with its original packaging, Anorak hang tags etc. intact.  

 

*For any orders over $1,000 customer pays return shipping

 

Can I make an exchange online?

 

If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock.  Then visit our Returns Center and follow the form until you can select Return to be emailed your return shipping label.  Once we receive your return, we will process a full refund to your original payment method.

 

 

Can I return an item after the 14-day return window?

 

At this time, we cannot accept returns or process refunds outside of our 14-day return window.

 

When will I be refunded for my return?

 

Our warehouse will process your refund within 5 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.

 

How do I return an order from within the U.S.?

 

Please visit our Returns Center on our website and follow the instructions to initiate your domestic return. You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at customercare@myanorak.com

 

*For any orders over $1,000 customer pays return shipping

 

How do I return an order from outside the U.S.?

 

Please visit our Returns Center and follow the instructions to initiate your international return. You will receive a detailed email with instructions for how to manage your return per our policy. If you have any questions, don’t hesitate to reach out to us via email at customercare@myanorak.com